WITHDRAWAL, COMPLAINTS AND RESPONSIBILITY
WARNING: There is NO return possible for orders with a shipping address OUTSIDE the European Union.
Every EU customer has the right to cancel his purchase within the reasonable cooling-off
period of 14 days. This period starts from the day following the day on which the customer
or a third party designated by the customer takes physical possession of the purchase.
During the cooling-off period, the customer will store the received products and the
packaging with due care. If the customer wants to make use of his right of withdrawal,
he must return all products including the original packaging to 1 of the stores.
Possible costs in case of withdrawal are limited to the costs of returning the products
received. If the customer has already paid for the returned goods,
the amount will be refunded within 30 days after receipt of the returned products.
ATTENTION: Any right of return expires in the case of delivery of products that are made
to measure, according to the customer's specifications.
The right of withdrawal cannot be exercised for the delivery of goods manufactured
according to the consumer's specifications, or which are clearly intended for a
F.H.Optics BVBA can therefore not take back the purchased goods within the
stipulated period of 14 days, since the goods were manufactured according to the
customer's specifications and the goods have a clearly personal character.
As a result, the right of recall of the goods purchased from F.H.Optics BVBA
Are you not satisfied with the delivered goods? In that case, you can always submit a
complaint to our customer service within the stipulated period set out in the general terms
and conditions and fill in the form below.