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Terms and Conditions

These sales conditions regulate the use of the webshop Brilatelier of Optiview BVBA - Brusselsesteenweg 608 9050 Gentbrugge with company number 0456.025.902, F.H.Optics BVBA with company number 0878.086.956 and Cool Optics BVBA with company number 0899.105.272 with registered office at 8310 St.-Kruis, Karel Van Manderstraat 147 (hereinafter referred to as 'the seller'). The sales conditions also apply whenever an order is placed via the Brilatelier webshop via www.brilatelier.be.
Brilatelier's website was commissioned and is managed by the seller. Users may view and print the information on the site free of charge for personal use, but not for commercial purposes.
Anyone who places an order on the website (hereinafter referred to as 'the customer'), confirms by placing the order that he is a natural person and also has legal capacity.
Incapacitated persons must be represented by their legal representative, who is also bound by these sales conditions and must complete the order form themselves or must grant the incapacitated person explicit permission to do so. The provisions of the following art. 11 regarding the processing of personal data.
Placing the order implies a payment obligation.
Placing an order on the website constitutes express acceptance of these general terms and conditions of sale, which are published on the website and included with the order confirmation. To place an order, acceptance of the general terms and conditions is necessary. Anyone ordering declares that they know and accept the general terms and conditions of the seller. The general terms and conditions are always available and can be consulted via the website.
Any order is subject to the general terms and conditions that were included on the website and order confirmation at that time, to the exclusion of any older or newer provisions.
If one of these terms and conditions is not legally valid for whatever reason, the other terms and conditions will continue to apply in full.
What is not expressly provided for in these terms and conditions of sale is governed by the provisions of Belgian law.
The official language of the concluded agreements is Dutch. Customer service can always be contacted in case of uncertainty.

An order can only be placed via www.brilatelier.be
Orders placed through the website are deemed to be placed for non-professional purposes. These general terms and conditions of sale apply only to consumers within the meaning of Book VI of the Code of Economic Law, as inserted by the Act of 21 December 2013 on the insertion of Book VI "Market practices and consumer protection" into the Code of economic law and on the insertion of the definitions specific to book VI, and of the law enforcement provisions specific to book VI, in books I and XV of the Code of Economic Law, (BS December 30, 2013; err., BS January 20, 2014, err., BS March 18, 2014, err ., B.S. March 24, 2014). Traders who wish to place an order for professional purposes should, if necessary, inquire with customer service.
The seller undertakes to process orders placed on the site while stocks last and within the limits set out in these terms and conditions. The online order can only be processed if the customer has clearly identified himself in accordance with Art. 9.
The seller reserves the right to refuse orders in case of serious suspicion of abuse of law or bad faith, serious suspicion of commercial purposes unacceptable to the seller or in case of exhaustion of the stock of a certain item.
An order is only final after acceptance of these general terms and conditions of sale, the prices and the description of the offer. If something in the offer or after ordering is not sufficiently clear, the customer can always contact the online customer service for additional information via the contact form under the heading 'contact us', or by e-mail to [email protected] or at the telephone number 03/290.89.98. All questions will be answered as soon as possible.
The prices are those stated on the website at the time of the order. All prices quoted include 21% VAT with the exception of intra-Community shipments to holders of a VAT number, where a VAT rate of 0% applies. The customer is responsible for the correctness of the submitted VAT number. Payment must be made prior to delivery and is made via one of the following payment options: Bancontact, Maestro, Visa, MasterCard, bank transfer. If payment is made by bank transfer, the order will only be executed after receipt of the deposited amount. In the meantime, the ordered item will be reserved for 10 days, within which period the transfer must have been made and the payment must have reached the seller, otherwise the order will expire.
After the system has accepted the aforementioned payment, the seller confirms the order by e-mail.
The ordered item is delivered in Belgium either to the address specified by the customer, by collection at a postal point or post office, or by collection at an optician's shop (from our group) of your choice. The delivery period only starts after receipt of payment, even if payment is made by bank transfer. We strive for the shortest possible delivery time. The delivery period is a minimum of 1 working day and a maximum of 30 days after receipt of payment for delivery in Belgium. The seller is not liable for delay or non-delivery caused by the carrier.

In accordance with Articles VI 47-52 of the Code of Economic Law Belgium law, the consumer has a period of 14 days to withdraw from the contract without stating that it has been repaired.

Any ordered item can be exchanged within fourteen calendar days for another item in one of the opticians' shops in the group (see list). It must be issued in the store in its original packaging together with the return form. The customer will receive a voucher at his option.

In any case, return will be personal if the item is unsoiled, undamaged and unworn and in the original packaging.

There are no costs associated except shipping costs.

If the customer chooses return via shipping, this must be sent with an insured Track and Trace code. The shipping costs are for the customer. We will not be held responsible for the loss of a returned package.

After processing and approval of the return, the customer will be refunded by the seller in the same way the customer made the payment. If desired, the customer can also opt for a voucher. A new order can be placed.

WARNING: There is NO return possible for orders with a shipping address outside BELGIUM.

Any problem or defect with regard to the delivery of an article, damage or qualitative shortcoming must be reported in writing within seven days by registered letter to the address: F.H.Optics BVBA, Karel Van Manderstraat 147, 8310 Bruges or by means of a message on the contact page of the webshop or an e-mail to [email protected]. In case of identified problems, the customer must report this to the online customer service within seven days of receipt. A solution is then sought together. The return can be delivered in one of the stores. The seller offers the guarantees provided by law. The seller is not liable for force majeure, accident, misuse or incorrect handling of an item by the customer. An item with an accepted defect will be replaced or repaired free of charge. If the costs of repair are disproportionate, the seller reserves the right to replace or exchange the item with a similar item.
The customer accepts electronic proof. The customer is solely responsible for the correctness of all data that he or she provides. With a first online order or reservation, the customer must follow the registration procedure. After this, the customer only needs to log in again to place a new order or reservation. The final confirmation of the order by the customer counts as acceptance of the order at the stated price. The confirmation of the customer counts as signature and express acceptance of all transactions via the website.
The seller's website is intended to provide the customer with general information about the seller's products and activities. The seller only has a best efforts obligation with regard to the access, the ordering process, the delivery or the other services. The seller has the right to suspend or discontinue the site in whole or in part at any time for maintenance, updating or any other reason, even without prior warning. The seller cannot be held liable for any hindrance or damage caused by the use of the internet, by any breakdown of the system, the intrusion of outsiders or a virus, nor for any information placed or processed on it by third parties or by any other means. fact that may be regarded as force majeure.

The seller reserves the right to collect data from the customer exclusively for internal use, both directly via collection of the data provided by the customer when registering and/or ordering and indirectly by eg. the use of cookies, newsletter subscription, reservation request or order. In accordance with the Law of December 8, 1992 for the Protection of Privacy, the customer has the right at all times to view, change and delete this data if he/she no longer wishes to receive information about the activities of the customer. seller. For this, the customer can contact the online customer service of the seller. The customer can change his details himself via his account profile.

All parts of the seller's site, including the technology used thereto, are the exclusive property of the seller and protected by copyright. Users who have their own website and who, even for purely personal use, want to set up an automatic link between their own site and the seller's home page, must explicitly request permission from the seller.

This agreement is subject to the provisions of Belgian law. In the event of a dispute, only the seats of the court of the district of Bruges are competent.

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