top of page


Terms and Conditions


These sales conditions govern the use of the webshop Brilatelier of Optiview BVBA - Brusselsesteenweg 608 9050 Gentbrugge with company number 0456.025.902, FHOptics BVBA with company number 0878.086.956 and Cool Optiek BVBA with company number 0899.105.272 with registered office at 8310 St.-Kruis, Karel. Van Manderstraat 147 (hereinafter referred to as 'the seller'). The sales conditions also apply whenever an order is placed via the Brilatelier webshop via

The Brilatelier website was created on behalf of and is managed by the seller. Users may view and print the information on the site free of charge for personal use, but not for commercial purposes.

Anyone who places an order on the website (hereinafter referred to as 'the customer') confirms by placing the order that he is a natural person and that he is legally competent.

Incapacitated persons must be represented by their legal representative who is also bound by these terms and conditions of sale and must complete the order form themselves or must give the incapacitated person explicit permission to do so. The provisions of the following art. 11 regarding the processing of personal data applies in full.

Placing the order implies a payment obligation.

Placing an order on the website constitutes express acceptance of these general terms and conditions of sale, which are published on the website and included with the order confirmation. Accepting the general terms and conditions is necessary before placing an order. Anyone who orders declares to know and accept the seller's general terms and conditions. The general terms and conditions are always available and can be consulted via the website.

The general terms and conditions that were included on the website and order confirmation at that time apply to every order, with the exclusion of any older or newer provisions.

If one of these conditions is not legally valid for any reason, the other conditions remain fully applicable.

What is not expressly provided for in these terms and conditions of sale is governed by the provisions of Belgian law.

The language of the concluded agreements is Dutch. Customer service can always be contacted in case of uncertainty.



An order can only be placed via

Orders via the website are considered to be placed for non-professional purposes. These general terms and conditions of sale only apply to consumers within the meaning of Book VI of the Code of Economic Law, as inserted by the Act of 21 December 2013 inserting Book VI "Market practices and consumer protection" into the Code of Economic Law and inserting the definitions specific to Book VI, and of the law enforcement provisions specific to Book VI, in Books I and ., Belgian Official Gazette 24 March 2014). Traders who want to place an order for professional purposes should, if necessary, contact customer service.

The seller undertakes to process orders placed on the site while stocks last and within the limitations set out in these conditions. The online order can only be processed if the customer has clearly identified himself in accordance with art. 9.

The seller reserves the right to refuse orders in the event of serious suspicion of abuse of rights or bad faith, serious suspicion of commercial purposes unacceptable to the seller or in the event of depletion of the stock of a specific item.

An order is only final after acceptance of these general terms and conditions of sale, the prices and the description of the offer. If something in the offer or after ordering is not sufficiently clear, the customer can always contact the online customer service for additional information via the contact form under the heading 'contact us', or by e-mail to or at the telephone number 03/290.89.98. All questions will be answered as quickly as possible.



The prices are those stated on the website at the time of ordering. All prices stated include 21% VAT, with the exception of intra-community shipments to holders of a VAT number, where a VAT rate of 0% applies. The customer himself is responsible for the accuracy of the VAT number provided.

Payment must precede delivery and is made via one of the following payment options: Bancontact, Maestro, Visa, MasterCard, bank transfer.

If payment is made by bank transfer, the order will only be processed after receipt of the deposited amount. In anticipation, the ordered item will be reserved for 10 days, within which period the transfer must have been made and payment must have reached the seller, otherwise the order will expire.



After the system has accepted the aforementioned payment, the seller confirms the order by email.



Delivery of the ordered item takes place in Belgium either at the address specified by the customer, by collection at a postal point or post office, or by collection at an optical store (from our group) of your choice.

The delivery period only starts after receipt of payment, even if payment is made by bank transfer. We strive for the shortest possible delivery time. The delivery period is a minimum of 1 working day and a maximum of 30 days after receipt of payment for delivery in Belgium.

The seller is not liable for delays or failure to deliver due to the fault of the carrier.



In accordance with Articles VI 47-52 of the Belgian Code of Economic Law, the consumer has a period of 14 days to withdraw from the agreement free of charge without giving reasons.

Each ordered item can be returned or exchanged for another item within fourteen calendar days in one of the opticians in the group (see list). The item must be delivered to the store in the original packaging together with the returns form. The customer will be refunded or receive a voucher at his or her choice.

In any case, returns will only be accepted if the item is unsoiled, undamaged, unworn and in the original packaging.

There are no costs or compensation associated with returns, in addition to any shipping costs.

If the customer chooses to return via shipping, this must be sent with an insured Track and Trace code. The shipping costs are for the customer. We will not be held responsible for the loss of a returned package.

After processing and approval of the return, the customer will be refunded by the seller in the same manner as the customer made the payment. If desired, the customer can also opt for a voucher. This allows a new order to be placed.

PLEASE NOTE: Returns are NOT possible for purchases with a delivery address outside Belgium.


Any problem or defect relating to the delivery of an item, damage or qualitative shortcoming must be reported in writing within seven days by registered letter to the address: FHOptics BVBA, Karel Van Manderstraat 147, 8310 Brugge or via a message on the contact page from the webshop or an email to

In the event of identified problems, the customer must report this to the online customer service within seven days of receipt. A solution is then sought together. The return can be delivered to one of the stores.

The seller offers the guarantees provided for by law.

The seller is not liable for force majeure, accident, misuse or incorrect handling of an item by the customer.

An item with an accepted defect will be replaced or repaired free of charge. If the repair costs are disproportionate, the seller reserves the right to replace or exchange the item with a similar item.



The customer accepts electronic evidence.

The customer is solely responsible for the accuracy of all data he or she provides.

For a first online order or reservation, the customer must follow the registration procedure. After this, the customer only needs to log in again to place a new order or reservation.

The final confirmation of the order by the customer constitutes acceptance of the order at the stated price. The customer's ratification serves as signature and express acceptance of all transactions via the website.



The seller's website is intended to provide general information to the customer about the seller's products and activities. The seller only has a best efforts obligation with regard to access, the ordering process, delivery or other services.

The seller has the right to suspend or discontinue the site in whole or in part at any time for maintenance, updating or any other reason, even without prior notice.

The seller cannot be held liable for any nuisance or damage caused by the use of the internet, by any system breakdown, the intrusion of outsiders or a virus, nor for any information placed or processed by third parties or by any fact that can be regarded as force majeure.



The seller reserves the right to collect data from the customer exclusively for internal use, both directly through collection of the data provided by the customer when registering and/or ordering and indirectly by, for example, the use of cookies, newsletter registration, reservation request or order.

In accordance with the Act of 8 December 1992 on the Protection of Privacy, the customer has the right at any time to view, change and have this data deleted if he/she no longer wishes to receive information about the activities of the seller. For this purpose, the customer can contact the seller's online customer service. The customer can change his data himself via his account profile.



All parts of the seller's site, including the technology used, are the exclusive property of the seller and are protected by copyright.

Users who have their own website and who, even for purely personal use, wish to set up an automatic link between their own site and the seller's home page, must obtain express permission from the seller.



This agreement is subject to the provisions of Belgian law. In the event of a dispute, only the seats of the court of the district of Bruges have jurisdiction.

bottom of page